Frequently Asked Questions

How will my flowers be crafted and gifted?

Our Bloom Box is lovingly crafted by our florists to bring joy to your recipient. All wrappings and trimmings seen on the catalog, or on this website will be replicated as closely as possible. We strive to ensure that your flowers always arrive to your recipient on time and accompanied with a gift card bearing your personal message.

What do you mean by “Deluxe” and “Premium” sizes?

For most of our flower arrangements, we offer two different sizes: Deluxe and Premium. The number of flowers used in each arrangement depends on the size of arrangement you pick. Please view the 2 different sizes on our website, www.simply-blooms.com.

Will your flower be out of stock?

We offer corporate accounts to regular volume corporate customers only. 

For more information please drop us an enquire via this link.

As all flowers are seasonal, we shall replace with others of the same value should the flowers/fillers/foliage is unavailable. With regards to the sizes/colours/shapes of the flowers, it may differ in terms of colours/sizes/shapes from the product photos as flowers are a nature product. Nonetheless, our florist team will still craft out beautiful bouquets for our customers at all times.

 If your credit card is not mentioned in our list of accepted payment methods and you do not have a PayPal account, please contact our Customer Service Team at +65 6443 3011 or [email protected] Our representatives will be happy to assist you in purchasing the goods using an alternative payment method.

What happens if the recipient is not available at the delivery address at the time of delivery?

 If perishable products are not delivered as a result of the recipient’s unavailability,  the purchaser will be required to foot an additional delivery charge of SGD$12 (w GST $12.84). If redelivery of any gifts that contains fresh fruits, beverage, food, or any other perishable products is not made on the same working day or the next working day, there will be a requirement to replace your order with a new gift in order to ensure the highest quality product. The replacement will be charged at a 30% discount off the original price of the goods.

Is it possible to include a personal message?

Yes, just type your message in the field provided at checkout and we will include it in conjunction with your gift.

How do I know if Simply Blooms received my order?

You will receive an email confirmation within 5 mins of placing your order that confirms we have received your request. Please check your spam folder as well. If you have placed an order online and have not received an email, please call our Customer Services Hotline at +65 6443 3011.

Do you offer corporate accounts?

We offer corporate accounts to regular volume corporate customers only. 

For more information please drop us an enquire via this link.

Can I specify Multiple Delivery Addresses within my order?

Yes, simply add the required quantity of gifts to the shopping basket, and during the checkout process, you will be prompted for a contact name, address, delivery date, and gift message for each of your recipients.

Please request for a Bulk Order spreadsheet if you have many addresses. The spreadsheet can be completed at your leisure and sent via email to one of our Customer Service Representatives who will arrange the rest on your behalf.

For more information please drop us an enquire via this link.

What happens if I hold a credit card that is not accepted by Simply Hamper?

 If your credit card is not mentioned in our list of accepted payment methods and you do not have a PayPal account, please contact our Customer Service Team at +65 6443 3011 or [email protected] Our representatives will be happy to assist you in purchasing the goods using an alternative payment method.

Am I able to make changes to my order or request for substitutions?

We are unable to provide any alterations or amendments for orders that are in the process of being prepared, already prepared, and/or in transit. Depending on the alteration or amendments, the customer must pay for any additional fees and charges incurred. In the event that the value of any replacement goods is lower than the value of the original product, the difference in value will not be refunded. Simply Hamper reserves the right to refuse order adjustment or amendments.

I provided the wrong shipping address, how can this be resolved?

Please check your delivery address first before submitting your order. Unfortunately, Simply Blooms cannot be held responsible for any failed deliveries that occur as a result of the following:

  •         The recipient’s unavailability at the specified delivery address within the specified delivery period
  •         An incorrect delivery address
  •         There is insufficient information about the recipient to complete the delivery
  •         The contact telephone number of the recipient is incorrect or invalid

If you realise that you have provided incorrect information, please use the Customer Service Inquiry Form or contact the customer service team at (65) 64433011 at least 24 hours before delivery.

What happens if delivery fails due to incorrect shipping addresses or contact information?

If products are not delivered as a result of inaccurate delivery information, the purchaser will be required to foot an additional delivery charge of SGD$12 (w GST $12.84). If the order involves flowers, fresh fruits, beverage, food or any other perishable products, and delivery cannot be made on the same working day or the next working day, there will be a requirement to replace your entire order in order to ensure the highest quality products are delivered. The replacement will be charged at a 30% discount off the original price of the goods.

What happens if delivery fails due to weather or traffic conditions?

Bloom boxes that are undeliverable due to weather or traffic conditions will be redelivered to the same delivery location within 24 hours.

How can I track the progress of my order?

Customers can track the progress of their orders online at www.simply-blooms.com.

 If you have any queries, please contact Customer Services on +65 6443 3011.

Can I request for same-day delivery of gifts during weekends and public holidays?

Yes, we do accept same-day deliveries on weekends, but not on public holidays.

What areas do Simply Blooms deliver to?

Ang Mo Kio, Bedok, Bishan, Boon Lay, Pioneer, Bukit Batok, Bukit Merah, Bukit Panjang, Bukit Timah, Central Catchment Area, Changi, Changi Airport, Chao Chu Kang, Clementi, Geylang, Hougang, Jurong East, Jurong West, Kallang, Mandai, Marina, Newton, Novena, Orchard, Outram, Palau Brani, Pasir Ris, Paya Lebar, Punggol, Queenstown, River Valley, Seletar, Seletar Airport, Sengkang, Serangoon, Simpang, Tampines, Tengah, Toa Payoh, Western Catchment Area, Yishun, Marina Bay Sands, Sentosa, Sungei Kadut, Tuas and Woodlands.

What is the delivery schedule?

There are 2 delivery schedules available, Normal delivery and Flexy delivery. Normal delivery is free of charge, Flexy delivery allows a tighter delivery time but it is chargeable.

Normal Delivery

Flexi Delivery

Am I able to make changes to my order or request for substitutions?

We are unable to provide any alterations or amendments for orders that are in the process of being prepared, already prepared, and/or in transit. Depending on the alteration or amendments, the customer must pay for any additional fees and charges incurred. In the event that the value of any replacement goods is lower than the value of the original product, the difference in value will not be refunded. Simply Hamper reserves the right to refuse order adjustment or amendments.

Can I cancel my order? Will I be able to get a refund upon cancellation of my order?

Orders can be canceled or amended at least 48 hours ahead of the scheduled delivery date by calling our Customer Service Team at 6443 3011. However, once payment is made, the value of the order can only be credited as store credit to the purchaser’s account and not as a direct refund.
Any cancellation or amendment made less than 48 hours ahead of the scheduled delivery date will incur an administrative charge of $15.
If order is out for delivery, no refund will be given for any cancellation.
Additional $2 of bank charges will apply for any refund.